Return Policy: We only accept returns on unopened items.
Buyer pays return shipping. Please contact us in advance for a Return Merchandise Authorization number. Your initial payment must clear.
Refund will be issued by the original method of payment; original shipping and handling (S&H) charges will be deducted from the final refund.
When returning items from a 'Free Shipping' order, $5.95 will be deducted from the total refund for orders valued less than $49.
When an order is returned as undeliverable or refused, we will process the return within 7 business days after received.
Refunds will only be issued for items returned. No exchanges or store credits will be issued.
Please note: a 15% restocking fee will apply to all returns (due to handling and shelf dates).
These fees apply to all returns.
After the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
ATTN: Equilibrium Probiotic Order Number: (customers invoice number)
P.O. BOX: 741
Commerce, GA 30529